Submit a support ticket

Before opening a Ticket:

  • In case of problems, verify that you are using a CGPS class version that supports the TraceME hardware and firmware version that you are using.
  • Requests received will be processed as soon as possible.

Use the form below to submit your support query.

Please note that fields marked with an * are required

Contact information:

Company Name:
Contact First Name: *
Please enter your first name.
Contact Last Name: *
Please enter your last name.
Contact Phone Number:
Contact E-mail: *
Please enter your e-mail.
ZIP/Postal Code:
Country: *
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Technical information

Type of TraceME module
A value is required.
What version settings.exe
A value is required.
What version firmware
A value is required.
TraceME IMEI Number *
A value is required.

Your IMEI should consist of 15 numbers.

Your IMEI should consist of 15 numbers.

Invalid format.
Clear description of the error message you get *

A description is required.
Clear description of the actual problem *

A description is required.

If it concerns logged or sent data string:
Enter data string
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